Troubleshooting
Learn how to troubleshoot potential Uptime Monitoring problems.
Sentry Uptime Monitoring is currently in open beta, so be gentle - features are still in-progress and may have bugs. We recognize the irony. For any questions or feedback, you can reach us on Github Discussions.
Some hosting platforms can block incoming requests from Sentry's Uptime Bot, falsely triggering uptime alerts. We recommend verifying your firewall configuration to ensure incoming requests from Sentry are allowed.
If you need to configure your firewall allowlist to include Sentry's Uptime Bot, we recommend checking against our User-Agent, given that our IP addresses can change without notice.
Our uptime check requests use the following User-Agent:
SentryUptimeBot/1.0 (+http://docs.sentry.io/product/alerts/uptime-monitoring/)
See IP Ranges for a complete list of IP addresses used for uptime checks.
Uptime alerts create downtime issues. If you're not receiving notifications when downtimes are detected, make sure you've properly configured an issue alert with the issue category "uptime".
Our documentation is open source and available on GitHub. Your contributions are welcome, whether fixing a typo (drat!) or suggesting an update ("yeah, this would be better").